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TERMS AND CONDITIONS

Welcome to the Wintons website, by continuing to use the website, you are indicating your acceptance of the terms and conditions of use when purchasing items from the website. You may also read our privacy policy section about the data protection and how we use the information you have entered when registering and purchasing items via the website.

WEBSITE CONTENT

We own the copyright to all contents and materials of this website, including images and layouts. All trademarks and other intellectual property are owned or licenced by us or are the property of third parties.

You may not copy, reproduce, distribute, download, display, post or transmit any part of the website without written permission from us. You can download print or download pages for your own personal and non-commercial use only.

While we try to be as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual items. The products shown may not be of actual size.

ON THE WEBSITE

WE and US means Wintons YOU means the person using the website. The website is intended for people of the United Kingdom and Northern Ireland only. By using the website to buy goods online, you confirm that you are at least 18 years of age. If you are under the age of 18 you must obtain permission of your parent or guardian. We do not sell jewellery items to children.

WHEN ORDERING

By completing and submitting an electronic form, you are making an offer to purchase goods which if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized. Certain steps must be followed for a contract to be formed as stated below.

Once you have placed your order.

  • We will send you, and as soon as possible an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
  • When the order of your goods is ready to despatch from our shop, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.

WE WILL NOT ACCEPT AN ORDER IF THE FOLLOWING OCCURS.

  • We do not have the goods in stock
  • Your payment is not authorized
  • There is an error on our website regarding the price or other details of the goods.
  • You have cancelled it in accordance with the cancellation instructions stated below.

CANCELLATION OF AN ORDER BEFORE DESPATCH

If you change your mind after placing an order with us, you may cancel it at any time before we despatch it. You can E mail us to cancel the order. You will need to give us your name and address, to cancel the order.

PRODUCT AVAILABILITY

Our website shows goods available for purchase in the United Kingdom and Northern Ireland. We are unfortunately unable to despatch goods to address outside either the United Kingdom or Northern Ireland.

PAYMENT AND PRICING

The prices throughout the website are quoted in Pounds Sterling and payment can only be accepted in Pounds Sterling. The prices stated on the website include VAT. Packing and delivery costs will be added to the total price of your goods. Prices quoted on the website are applicable exclusively to goods purchased through the website. Prices applicable to goods purchased at Wintons shop may differ from quoted on the website. While we make every effort to ensure that goods shown on the website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable, you will be notified as soon as possible.

If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error.

DELIVERY POLICY

Wintons wish for your purchase to arrive in perfect condition and as early as possible. Therefore all our deliveries will be made by Royal Mail Special Delivery. We will inform you when the product has been despatched and will provide you with the Royal Mails tracking number. We endeavour to dispatch your special item on the next working day.

If your items have to be ordered direct from our suppliers and we are unable to dispatch your order within our normal delivery period, we will contact you to discuss and advise you accordingly.

DELIVERY CHARGES

  • All orders are posted by Royal Mail Special Delivery and postage charge will be £8.00

PLEASE NOTE

  • All delivery times mentioned are subject to stock availability.
  • Delivery times are extended over bank holidays and may be extended as a result of any adverse weather conditions or any unexpected circumstances beyond our control.
  • All orders must be signed for upon receipt.
  • We can only deliver to customers within the United Kingdom and Northern Ireland.

CANCELLATIONS DUE TO ORDER DIFFICULTIES

Occasionally, orders placed with us are cancelled and cannot be delivered.

  • The items may not be available.
  • The shipping address given may not be verified.
  • The payment information could not be verified.
  • If your order is cancelled by us, you will receive an email, which will explain the reason for the cancellation. You will not be billed for any cancellation. We will issue a refund, if you are charged in any cancellation cause.
  • If you have any queries or require any information in relation to our Delivery Policy please do not hesitate to contact us on 0207 588 6004.

OUR RETURN POLICY

Wintons consider your choice and decision in the highest regard, however occasionally: we understand you may wish to return items.

You may return any item purchased within 28days from the date of purchase and may request a full refund or exchange. You can return your item by post or in person at our shop.

Return details in store are Wintons, 69 Moorgate, London, EC2R 6BH. We will be pleased to process your refund or exchange on request. The opening hours are Monday to Friday 9.00am to 6pm.

RETURN BY POST

Purchases can be returned by post within 28 days for a refund or an exchange as confirmed above. For your benefit and security, we highly recommend that you send your items back to our shop by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of goods whilst they are in transit. It would be helpful if you could include a note about the reason for the return. For an exchange we will send the exchanged item to the address you have registered on our website Please use the following address when returning items.

Wintons, 69 Moorgate, London, EC2R 6BH

TERMS AND CONDITIONS ON RETURNING ITEMS

  • We can only refund the amount of the purchase to the credit card which was used for the ordering of the goods.
  • We cannot give you a cash refund.
  • The items must be in their original condition and packing and accompanied with a proof of purchase.
  • We will not accept items for return that have been altered or personalized in any form.
  • We cannot accept returns which may have been bought from a sale.
  • We will not refund postage on bought items.

INSTORE RETURN

Purchases can also be returned to our shop. We will be happy to process your return by refund or exchange upon request. Our store address is Wintons 69 Moorgate, London EC2R 6BH.

Please note that nothing contained in these terms and conditions of sale in anyway affects your statutory rights.

This current version of the terms and conditions shall become effective as of March 2011.

WINTONS COMPANY INFORMATION

COMPANY REGISTERED NAME: Wintons London Ltd.

COMPANY ADDRESS: Wintons 69 Moorgate London EC2R 6BH

COMPANY REGISTERED ADDRESS: Frith Accountants Ltd Moorgate House 7b Station Road West Oxted Surrey RH8 9EE

COMPANY REGISTRATION DETAILS: Registered in England under no: 544169 Place of registration: Company Hose London VAT Registration number: 866 263 107

OUR CONTACT DETAILS

  • Telephone: 0207 588 6004
  • E mail: wintonslondon@aol.com
  • Address: Wintons 69 Moorgate London EC2R 6BH

PRIVACY POLICY

Wintons recognize the importance of information privacy. We believe that privacy is a fact of trust than an issue of compliance. We always strive to respect and protect your personnel information in accordance with our outstanding customer service policy.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example the products you may purchase, and your billing information. However, we protect your confidential information very strictly, and under no circumstances do we rent, handover or sell this information to a third party or any organizations. We respect and understand your concerns of privacy and therefore do the very best to honour the trust you have given us.

At the present time we send emails to customers in relation to a purchase or if you have asked us to send you a newsletter or information on our products and services. If in the past you have asked for an informative email or newsletter, but would now like to have your name removed, just email us on wintonslondon@aol.com and let us know and we will remove your details from our data base.

OUR RETURN POLICY

Wintons consider your choice and decision in the highest regard, however occasionally, we understand you may wish to return items.

You may return any item purchased within 28 days from the date of purchase and may request a full refund or exchange. You can return your item by post or in person at our shop.

Return details in store are Wintons, 69 Moorgate, London, EC2R 6BH. We will be pleased to process your refund or exchange on request. The opening hours are Monday to Friday 9.00am to 6pm.

RETURN BY POST

Purchases can be returned by post within 28 days for a refund or exchange as we confirmed above. For your benefit and security, we highly recommend that you send your items back to our shop by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of goods whilst they are in transit. It would be help to us if you could include a note about the reason for the return. For an exchange we will send the exchanged item to the address you have registered on our website Please use the following address when sending items back.

Wintons, 69 Moorgate, London, EC2R 6BH

TERMS AND CONDITIONS ON RETURNING ITEMS

  • We can only refund the amount of the purchase to the credit card which was used for the ordering of the goods.
  • We cannot give you a cash refund.
  • The items must be in their original condition and packing and accompanied with a proof of purchase.
  • We will not accept items for return that have been altered or personalized in any form.
  • We cannot accept returns which may have been bought from a sale.
  • Refunds on postage will not be given.

If you have any enquires concerning our return policy please contact us on 0207 588 6004 Monday to Friday 9.00am to 6.00pm or alternatively via email at wintonslondon@aol.com and one of our members of staff will be happy to help you.

DELIVERY POLICY

Wintons wish for your purchase to arrive in perfect condition and as early as possible. Therefore all our deliveries will be made by Royal Mail Special Delivery. We will inform you when the product has been despatched and will provide you with the Royal Mails tracking number. We endeavour to dispatch your special item on the next working day.

If your items have to be ordered direct from our suppliers and we are unable to dispatch your order within our normal delivery period, we will contact you to discuss and advise you accordingly.

DELIVERY CHARGES

All orders will be charged £8.00 and each order will be shipped by Royal Mail Special Delivery and will require a signature.

  • All of the delivery times mentioned are subject to stock availability
  • All delivery times are extended over bank holidays and may be extended as a result of adverse weather conditions or any unexpected circumstances that may be beyond our control.
  • We can only deliver to customers within the UK and Northern Ireland.

CANCELLATIONS DUE TO ORDER DIFFICULTIES

Occasionally, orders placed with us are cancelled and cannot be delivered.

  • The items may not be available.
  • The shipping address given may not be verified.
  • The payment information could not be verified.
  • If your order is cancelled by us, you will receive an email, which will explain the reason for the cancellation. You will not be billed for any cancellation We will issue a refund, if you are charged in any cancellation cause.
  • If you have any queries or require any information in relation to our Delivery Policy please do not hesitate to contact us on 0207 588 6004 or alternatively via email wintonslondon@aol.com